Troubleshooter
#McKTech
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Technoloy is great......until it breaks. Unfortunately a wise teacher knows that when relying on technology, it is always best to have a backup plan in case something does not work correctly. However the ability to do basic troubleshooting may not only save the day (and headaches) but is great to model for students (read about its importance here). A good many cries for help with technology are soothed simply by double checking wire connections or restarting the device. Sometimes it is more complicated, and simply knowing a few tricks (or knowing where to look for a quick answer) may be all you need. Other times, the wisest thing to do is put in a help ticket and leave it to the professionals.
For this challenge learn more about some of the most common tech issues and tricks for their repair. Then complete the GCF LearnFree course on basic computer troubleshooting.
Resouces
Read this article and then explore the sites below to learn about the basics then go on to figure out how to fix common errors you have come across or want to add to your bag of tricks.
Technology Basics
Technology Troubleshooting from PACE
MAC Basics, iPad Basics and Apple Support
Other Tech Tips
FAQ
What should I do first?
Help! That magical help button is often overlooked and yet full of resources that can help. Find it and do a quick search for your issue. Changes are you will find a quick solution along with helpful videos or step by step instructions.
Google It! Whether you have a specific error you can search or just a general issue chance are there is a solution to be found online again with step by step directions or possibly a helpful video.
If you don't know the answer?
It is ok to ask for help. Reach out to your colleagues, the MRS or put a Help Ticket in Eduphoria for the district technician to come look at. You can also call the district Help Desk (x4048)
Challenge
Task 1: Keep in mind the technology you and your students use daily. Read the resources above and note solutions to common issues you encounter.
Task 2: Complete the GCF LearnFree Basic Computer Troubleshooting course
Bonus Task: Post at least one Tech Tip to your favorite social media page (Twitter if possible) with #McKTech
Claim your Badge
Please complete this brief survey to help TLC and future technology professional development improve and then download and save a copy of the Troubleshooter badge, it is also available from Creedly (claim code: 04F-89CC-018). Visit the Show Off page to learn about ideas of how to share the badges you earn. Consider leaving comments below with additional questions, tips for others or feedback that was not included in the survey.